Our refund and return policy is valid for 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
In order to be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Non-refundable items:
Gift Cards
Downloadable software products
Some health and personal care products
We require a receipt or proof of purchase to complete your return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Books with obvious signs of use
Any item that is not in its original condition, damaged or missing parts for reasons not due to our error.
Any item returned more than 14 days after delivery
refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved or denied.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or incomplete refunds
If you haven’t received a refund yet, first double-check your bank account.
Then contact your credit card company, it can take a while for your refund to officially post.
Then contact your bank. There is usually a processing time before a refund is issued.
If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.
Sale items
Only regular priced items can be returned. Sale items cannot be returned.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange for the same item, send us an email at {email address} and ship your item to {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, you will be issued a gift card.
If the item was not marked as a gift when purchased or if the gift giver sent the order to you later, we will issue a refund to the gift giver and they will be notified of your return.
Shipping returns
To return your item, you must mail it to: Akkent Mahallesi 2305 Sokak Elmas 5 Sitesi A Blok No: 7/AA, 33010 Yenişehir/Mersin
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged item to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
For questions about refunds and returns, please contact us at [email protected]